Servicenow Architect

1. Roles and Responsibilities

• Define and maintain the ServiceNow platform architecture and roadmap.
• Design solutions across ITSM, ITOM, ITAM, CMDB, CSDM, Service Catalog, Knowledge Management, Virtual Agent, and Employee Center.
• Review and approve technical designs, integrations, enhancements, and customizations.
• Design integrations with enterprise systems such as Azure AD, Workday, SailPoint, Databricks, Azure DevOps, and cloud platforms.
• Define API standards, data exchange processes, and integration architecture.
• Establish development standards, release governance, and platform best practices.
• Lead ServiceNow upgrades, platform maintenance, and lifecycle management.
• Provide technical guidance to developers, administrators, and analysts.
• Mentor team members and drive ServiceNow platform improvements and maturity.

2. Candidate Profile and Experience

• 8-15+ years of ITSM or enterprise platform experience.
• 5+ years of experience in ServiceNow architecture and solution design.
• Strong knowledge of ITSM, ITOM, CMDB, CSDM, Service Catalog, and Knowledge Management.
• Hands-on experience with Integration Hub, Flow Designer, Service Portal / Employee Center, and Performance Analytics.
• Strong experience in REST/SOAP APIs, enterprise integrations, and data architecture.
• Knowledge of enterprise architecture and application integration patterns.
• Ability to lead architecture discussions and manage business and technical stakeholders.
• Experience in large-scale ServiceNow implementations and transformation programs.

3. Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Technical Architect (CTA) or CTA Candidate
• ITIL v4 Foundation or higher

4. Skill Set Required

Must Have

• ITSM
• CMDB & CSDM
• Service Catalog
• Knowledge Management
• Integration Hub
• Flow Designer
• Service Portal / Employee Center
• Performance Analytics
• REST/SOAP APIs, integrations, and data architecture

Good to Have

• Cloud Technologies: Azure, AWS, GCP
• Agile, DevOps, and CI/CD practices