ServiceNow Business Analyst
Summary
A business analyst on an Agile delivery team supporting the continuous improvement and operations of a mature ServiceNow platform for US federal clients. Day to day: gathering requirements, refining backlog items, writing user stories and acceptance criteria, running UAT, and supporting change management.
The work:
Agile delivery team member for ServiceNow implementation Join a high-performing Agile delivery team supporting the continuous improvement, operations, and maintenance of a mature ServiceNow platform. This role works closely with product owners, business stakeholders, and senior ServiceNow developers to deliver enhancements that improve business processes and user experience. The Analyst will help manage the end-to-end delivery lifecycle, from identifying and refining backlog items through testing, deployment, and user adoption. This is an excellent opportunity for individuals looking to strengthen their ServiceNow, Agile, business analysis, and stakeholder engagement skills while contributing to a mission-critical enterprise application. Key
Responsibilities:
Collaborate with stakeholders to gather, analyze, and document business requirements. Identify and refine backlog items with clients, stakeholders, and product owners. Create and maintain Agile delivery artifacts including user stories, acceptance criteria, process flows, and release documentation. Partner with senior ServiceNow developers to deliver platform enhancements and operational updates. Participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives. Perform business process analysis and recommend opportunities for process improvement. Execute functional and user acceptance testing and support development of automated test scripts where appropriate. Support change management activities, training materials, communications, and solution adoption. Respond to ad hoc stakeholder requests for application support, reporting, process guidance, and business insights. Track delivery progress, risks, dependencies, and issues to support successful releases.
Here's what you need:
- Requirements gathering and documentation
- Backlog refinement and prioritization
- Testing and quality assurance
- Strong communication and stakeholder management skills
- Agile delivery fundamentals to include but not limited to:
- ServiceNow Fundamentals
- ServiceNow ITSM Fundamentals
- Business analysis
- Business process analysis
Preferred Qualifications:
- Experience working on Agile software delivery teams.
- Experience supporting ServiceNow implementations, enhancements, or operations.
- Experience creating user stories, acceptance criteria, and test cases.
- Familiarity with ITSM processes, workflow design, and continuous improvement initiatives.
- Ability to work effectively with both technical and business stakeholders.
Eligibility Requirements:
US Citizenship required
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
Skills
As published by greenhouse · 16 questions
Basics
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- Many AFS positions require US citizenship. Please indicate your citizenship status so we can determine eligibility for specific roles. optional
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