ServiceNOW Business Analyst

ServiceNOW Business Analyst

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

ServiceNow is a strategic SaaS platform for HSBC with major implementations live for the HR and IT infrastructure delivery departments. The Global Procurement Team have implemented ServiceNow for Procurement Operations and as a purchasing channel using ShoppingHub.

As the ServiceNow business analyst, reporting to the Product Owner, you will be responsible managing new requirements coming into the Procurement ServiceNow Product team and managing these throughout the software development lifecycle.

What you’ll do

• Partner with global process owners and stakeholders to capture, document, and validate business requirements.

• Translate requirements into Agile user stories and technical specifications, maintaining the development backlog.

• Perform gap analysis to define current vs future state and shape the target solution.

• Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX.

• Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning.

• Collaborate with developers and architects to ensure accurate implementation and timely defect resolution.

• Support UAT, including test coordination, defect triage, and closure to completion.

• Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion.

What you need to have to succeed in this role

• Expert in ServiceNow implementations. Preferably this would be within a banking environment.

• Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations.

• Excellent communication and written skills and experience in working a wide range of stakeholders.

• Familiarity with Agile methodologies and JIRA.

• Ability to manage multiple workstreams to tight deadlines.

What we offer

The pay range for this role is 14309 PLN - 18000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Cafeteria platform

• Employee assistance program

• Additional contributions to PPK scheme

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test

• Telephone screen

• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement:

“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com