Servicenow Business Analyst( Kuala Lumpur)

Role & responsibilities

Business Process Analysis: Elicit, document, and analyze business requirements and processes to identify opportunities for improvement and automation.

• This role will also trouble-shoot workflow issues for users, write requirements, and perform test user functionality
• The BA will provide analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
• The BA will utilize the Demand and SDLC repository to archive, create lists, and document requirements
• Devises or modifies team procedures to streamline
• Work with business units to document use cases requests, define requirements, and outline UAT Acceptance criteria
• Support business process re-engineering efforts to configure the system to meet new initiatives or policies
• Perform a gap analysis of current/desired processes and ServiceNow functionality when required
• The BA will provide effective and comprehensive communication project wide, and engage across the team and project stakeholders
• Coordinate and conduct working sessions to gather and document requirements
• Work closely with engineers to ensure all requirements are understood, documented, and tested

Preferred candidate profile

• Minimum 3 years of hands-on experience with ServiceNow, including a strong understanding of ITSM processes and best practices.
• Servicenow Certification is a MUST