ServiceNow Business Analyst
Summary
Acts as a liaison between business stakeholders and ServiceNow teams, gathering requirements, writing user stories, and refining backlogs to align processes with ServiceNow best practices.
· Facilitate demand intake, conduct requirement‑gathering workshops, and document business needs. · Break down demands into epics and detailed user stories with acceptance criteria in Abbott’s Agile tool. · Translate business processes into functional requirements, ensuring alignment with ServiceNow best practices. · Maintain and refine the story backlog; ensure stories are ready for sprint planning. · Collaborate with architects and developers on feasibility, scope, solution design, and reuse …