ServiceNow Business Analyst / Requirements Lead
Spatial Front, Inc. (SFI), a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Business Analyst / Requirements Lead to join our team supporting a dynamic, science-driven federal client. In this role, you will lead requirements elicitation and process analysis for investigative, compliance, review, approval, and case-management workflows implemented on ServiceNow ICM
Work Environment: Hybrid - mostly remote, with occasional on-site support as needed.
Key Responsibilities:
- Facilitate discovery sessions, interviews, process workshops, and requirements reviews.
- Document epics, features, user stories, use cases, business rules, data requirements, and acceptance criteria.
- Develop process maps for intake, triage, assignment, investigation, evidence handling, approvals, closure, and reporting.
- Maintain requirements traceability from SOW requirements through configuration, test cases, and acceptance.
- Work with architects and developers to clarify requirements and resolve design questions.
- Prepare UAT scenarios, test data, expected results, and stakeholder instructions.
- Support sprint reviews and capture feedback, decisions, and backlog changes.
- Ensure requirements address security roles, records handling, auditability, accessibility, and reporting needs.