Servicenow Business Analyst

We are hiring Business Systems Analysts for our ServiceNow team. You will support the ServiceNow inventory (Discovery and Asset Management) and contribute to ServiceNow projects across the organization. The role bridges business needs and technical solutions on the platform.

Roles & Responsibilities

• Gather, analyze, and document business requirements for ServiceNow implementations, with a focus on inventory discovery and inventory management
• Work with stakeholders to translate business processes into technical specifications
• Support the design and implementation of ServiceNow solutions aligned with business objectives and IT strategy
• Take part in agile ceremonies: daily scrums, sprint planning, and backlog grooming
• Create and maintain process flows, user stories, and functional specifications
• Run gap analysis between current and future state processes, and identify opportunities for improvement and automation
• Assist in configuring and customizing ServiceNow modules, particularly Asset Management and Discovery
• Facilitate workshops with business users to elicit requirements and validate solutions
• Support UAT and train end users on new functionality
• Work with developers and architects to deliver projects successfully
• Monitor system performance and recommend enhancements
• Keep up with ServiceNow releases and best practices.

Required Skills & Experience

• 4 to 6 years as a Business Systems Analyst, preferably in ITSM/ITAM/ITOM environments
• 3+ years of hands-on experience with the ServiceNow platform
• Strong understanding of the ITIL framework and IT service management processes
• Strong analytical and problem-solving skills with attention to detail
• Ability to turn complex business requirements into clear technical specifications
• Experience with process mapping and documentation
• Familiarity with agile methodology and tools like JIRA
• Skilled in reports, presentations, and technical documentation
• Excellent communication skills for both technical and non-technical stakeholders
• Previous MNC background preferred.

Good to Have

• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications
• Experience in the financial services or insurance industry
• Understanding of IT governance, risk, and compliance (GRC)
• Experience with data analysis and visualization tools.