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ServiceNow CMDB Engineer (GRC & Business Continuity)

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About the Role

An experienced ServiceNow CMDB Engineer is sought to join a growing team. The position focuses on evolving the ServiceNow platform with an emphasis on the GRC (Governance, Risk & Compliance) and Business Continuity modules. This hands-on technical role is suited for individuals who demonstrate ownership, work independently, and are committed to delivering end-to-end solutions.

Your Responsibilities

  • Develop and configure solutions within the ServiceNow platform.

  • Design and implement custom scripts and technical solutions using ServiceNow best practices.

  • Develop dashboards, reporting capabilities, and observability solutions.

  • Configure and enhance the ServiceNow GRC and Business Continuity modules.

  • Integrate and connect these modules with the CMDB.

  • Ensure data reconciliation, consistency, and quality across the CMDB.

  • Translate business and functional requirements into scalable technical solutions.

  • Participate in the continuous improvement and expansion of the ServiceNow platform.

  • Take full ownership of projects from analysis through implementation and delivery.

Your Profile

Required Experience

  • Available immediately.

  • Minimum 7 years of experience working with ServiceNow.

  • Strong experience in both ServiceNow development and platform configuration.

  • Proven expertise with CMDB implementation, integration, and data reconciliation.

  • Hands-on experience with custom scripting in ServiceNow.

  • Experience working with the GRC and/or Business Continuity modules.

  • Experience building dashboards and reporting solutions.

Nice to Have

  • Experience in the banking or regulated sectors.

  • Exposure to DORA (Digital Operational Resilience Act) and Risk Management frameworks is considered an asset.

Soft Skills

The ideal candidate will be:

  • Highly autonomous and capable of working with minimal supervision.

  • Hands-on and execution-oriented.

  • Comfortable taking ownership of projects from A to Z.

  • Proactive, curious, and eager to learn.

  • Able to challenge existing solutions and continuously improve the platform.

  • Outgoing, communicative, and comfortable collaborating with both technical and business stakeholders.

  • Fluent in English (French is an advantage).

Recruitment Process

  • One interview only, including a technical discussion and competency challenge.

  • The organization is looking to hire as soon as possible.

  • Immediate availability is required. Candidates with a one-month notice period will not be considered.

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