ServiceNow - CMDB System Administrator
Summary
Administers and optimizes ServiceNow’s Configuration Management Database (CMDB) to support IT service management, ensuring data accuracy and system performance.
ServiceNow - CMDB System Administrator
This role requires a seasoned professional with extensive experience in managing Configuration Management Database (CMDB) systems. The ideal candidate will possess a Bachelor’s degree in computer science or an equivalent field, and a minimum of 5 years in a similar position. Strong knowledge of CMDB modules is essential.
Main Responsibilities:
- Manage CMDB health
- Review the existing configuration: attributes, flow, CIs, Groups, Teams, etc.
- Prepare the CMDB to enable effective ITSM implementation in ServiceNow
- Improve business processes and manage continuous improvement projects
- Propose automation whenever possible
- Manage Technical documentation
- Coordinate upgrades and changes to ServiceNow instance
- Manage permissions and access (roles, users, and groups)
- Maintain instance performance through regular checks
- Troubleshoot day-to-day operations and system issues
- Deploy update sets from non-production environments
- Set up automatic notifications and alerts
- Set up reports and schedule them
- Develop and manage a standard load template to import data
- Provide process training to business owners
Key Requirements:
- Minimum 5 years in a similar role
- Bachelor’s degree in computer science or equivalent
- Strong knowledge of CMDB modules
Nice to Have:
- Knowledge of ITSM is a strong plus
Other Details:
This position may involve remote work and offers flexibility in managing the workload. The focus will be on enhancing system performance and improving operational efficiencies.