ServiceNow Consultant (m/f/d)

Are you passionate about ServiceNow and ready to help clients transform their IT and business processes? For our growing digatus team in Wrocław, we are looking for a motivated ServiceNow Consultant who combines platform expertise with strong consulting and communication skills.

Your Tasks

As a ServiceNow Consultant with strong HR Service Delivery (HRSD) experience, you will support our clients in designing, configuring, and implementing ServiceNow-based solutions across different business areas.

Your responsibilities include:

• Partnering with clients to understand their business requirements and translating them into effective ServiceNow solutions

• Support of DevOps approach, Development & configuration (e.g. workflows, business rules & scripts, portals & workspaces, custom apps)

• Supporting solution design, configuration, implementation, and optimization across modules such as ITSM, HRSD, ITOM and CSM

• Advising on platform best practices, governance, maintainability, scalability, and upgrade readiness

• Collaborating closely with architects, project managers, developers, QA teams, and business stakeholders

• Supporting workshops, requirement analyses, process design, and documentation activities

• Preparing and maintaining documentation for solution designs, configurations, test plans, and operational handover

• Contributing to continuous improvement of ServiceNow processes, platform standards, and delivery quality in a global HR IT product team

Your Profile

You bring a strong ServiceNow background and enjoy working at the interface between business, IT, and delivery teams.

You should have:

• 3+ years of experience with ServiceNow HR Service Delivery (HRSD), either in a technical or functional consulting role

• Strong understanding of ITSM processes, platform governance, and ServiceNow best practices

• Experience in ServiceNow configuration, requirement analysis, and solution design

• Ability to work in Agile delivery environments

• Strong communication, analytical, and problem-solving skills

• A structured and service-oriented working style

• Good command of English, both written and spoken

Nice to Have

• ServiceNow certifications, e.g. CIS HRSD , CSA, CIS ITSM, CIS ITOM

• ITIL Foundation certification

• Experience with Performance Analytics, CMDB, integrations, workflows, or automation

• Knowledge of German or other foreign languages

• Experience in international client projects or managed service environments

What We Offer

• A growing international team within the digatus group

• Exciting ServiceNow projects for enterprise clients

• Opportunities to contribute to consulting, implementation, and managed service delivery

• Professional development and certification opportunities

• A collaborative, hands-on working culture with short decision-making paths

• Flexible working models and an attractive workplace in Wrocław

Join digatus in Wrocław and help us shape modern ServiceNow solutions for our clients.