Servicenow - CSM Architect
Summary
Architect role for ServiceNow CSM implementations: leading solution design and architecture for customer service management, including Virtual Agent, Now Assist/GenAI features, and platform configuration such as Business Rules and UI Policies. Requires 10+ years of experience; open positions across multiple Indian cities.
Experience: 10+ Years
Locations: Pune, Mumbai, Hyderabad, Chennai, Bangalore, Noida
ServiceNow CSM implementation and architecture.
Virtual Agent, Now Assist and GenAI.
Business Rules, UI Policies,