ServiceNow Data & application support
Role Overview
As a QA Analyst, you will play a key role in ensuring that software products meet the highest quality standards.You will be responsible for executing manual and automated tests, identifying issues, and collaborating with cross-functional teams to deliver reliable and efficient solutions.
Key Responsibilities
- Execute manual and automated testing throughout the product or solution lifecycle.
- Conduct tests and analyze results related to ServiceNow integrations and third party tools.
- Report identified anomalies, track root causes, and collaborate with development teams to resolve issues.
- Maintain and optimize test suites based on evolving customizations or configurations.
- Monitor QA performance indicators (KPIs) to assess process quality and efficiency.
- Contribute to the continuous improvement of QA processes, tools, documentation, and communication.
- Collaborate with development, product, and operations teams to ensure comprehensive functional coverage.
- Stay informed about QA tools and practices to suggest improvements.
Requirements
Requirements
Preferred Qualifications
- Proven experience as a QA Analyst.
- Proficiency in manual testing and familiarity with automated testing
- Experience with complex workflows, large-scale projects and Servicenow integrations.
- Strong organizational skills, attention to detail, analytical mindset and problem solving abilities.
- Effective communication skills with both technical and non-technical stakeholders.
Assets
- Experience in an IT and/or Telecommunications environment.
- Knowledge of ServiceNow and its integrations.
- ISTQB certification, QA micro-certifications, or ServiceNow certifications.
- Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira).
Benefits
Benefits
What We Offer
- Competitive salaries and comprehensive health benefits.
- Flexible work hours and remote work options.
- Professional development and training opportunities.
- A supportive and inclusive work environment.