Servicenow Developer

ServiceNow developer requirement is for building, testing, and enhancing modules across ITSM, Catalogs, and Custom Applications. The role requires working under senior developers and technical leads with a strong focus on platform learning and quality delivery.

Key Responsibilities

• Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HRSD, SPM, CSM, or other relevant applications.
• Design and implement Workflows, UI Policies, Business Rules, Script Includes, UI Actions, and Client Scripts.
• Develop/enhance ServiceNow integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Customize and develop Catalog Items, Record Producers, and Flow Designer Workflows.
• Implement ServiceNow security models such as ACLs, roles, and domain separation.
• Perform Instance Upgrades, Patch Management, and Platform Optimization.
• Work on Performance Analytics, Reporting, and Dashboards for enhanced visibility.
• Troubleshoot incidents, defects, and performance issues in the ServiceNow platform.
• Document technical solutions, development processes, and best practices.
• Participate in story grooming, sprint planning, and unit testing.
• Document technical designs and assist in UAT coordination.
• Develop ATF (Automated Test Framework) test cases and ensure platform stability

Required Skills

• Basic to intermediate JavaScript / GlideScript skills.
• Knowledge of ServiceNow tables, workflows, notifications, and catalogs.
• Exposure to core modules - ITSM, Request Management, CMDB (HRSD is preferred).
• Good understanding of ServiceNow Update Sets and release cycle.
• Experience in Employee Center Development and UI Customization.
• Experience with ServiceNow Flow Designer, Workflow Editor, and Business Rules.
• Knowledge of CMDB, Discovery, and Asset Management is a plus.