ServiceNow developer
Summary
ServiceNow developer role focused on ITOM (Discovery, Service Mapping, Event Management), involving platform configuration, customization, and scripting to implement enterprise solutions. Collaborates with stakeholders to deliver integrated ITSM implementations.
Responsibilities
- Design, develop, and implement solutions on the ServiceNow platform
- Collaborate with stakeholders to gather and translate business requirements into technical solutions
- Configure and customize ServiceNow applications, workflows, forms, and scripts
- Develop and maintain platform components, including tables, business rules, client scripts, UI policies, and integrations
- Support end-to-end ServiceNow implementation activities, including configuration, testing, and deployment
- Participate in user acceptance testing (UAT) and support data migration activities
- Develop reports and dashboards to monitor performance and KPIs
- Integrate ServiceNow ITOM modules with enterprise systems to ensure seamless data flow
- Provide technical support and troubleshoot platform-related issues
- Ensure adherence to best practices, governance, and audit requirements
Qualifications
- 4+ years of experience with the ServiceNow platform
Required Skills
- Strong hands-on experience in ITOM (Discovery, Service Mapping, Event Management)
- Proven experience in ServiceNow configuration, customization, and development
- Proficiency in workflows, scripting (JavaScript), and platform components (business rules, client scripts, ACLs, etc.)
- Experience in enterprise or large-scale ServiceNow implementations
- Exposure to ITSM or CSM modules is advantageous