ServiceNow Developer
Description
ServiceNow Developer
Job Location: PAN India
Relevant Experience: 5–7 Years
JD-ServiceNow
Technical Skills needed-ServiceNow ITSM With HRSD/CSM/SPM Module along with strong Scripting and integration expereince.
HRSD
· Experience with the ServiceNow HR Service Delivery (HRSD) application
· Knowledge of HR functions, processes, and best practices
· Knowledge of Case Management, Knowledge Management best practices and design
· Experience designing and/or implementing an HR Shared Services center
· Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
CSM
· Must have hands on standard CSM process implementation
· ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
· Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
· Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
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Areas of responsibility
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Gathering of requirements-Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.
Coding and Configuration-"Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.
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Testing and Trial Runs-"Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.
Implementation-Participate in implementation of software application and its integration with other systems to ensure stability.
Maintain Documentation-Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code.
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Stakeholder Collaboration-Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards.