ServiceNow Developer — Central

Key Responsibilities

• Develop and maintain ServiceNow applications, workflows, integrations, reports, forms, business rules and automation scripts.
• Manage application deployments across Development, UAT and Production environments, including deployment planning, validation and post-deployment checks.
• Support user acceptance testing (UAT), including preparing and executing test cases, investigating defects and implementing fixes.
• Address findings from Vulnerability Assessment and Penetration Testing (VAPT) and implement security fixes within agreed timelines.
• Plan and carry out production data migration, including data validation and reconciliation.
• Provide application maintenance and operational support, including troubleshooting, incident resolution, bug fixes and platform upgrades.
• Deliver enhancements and change requests according to agreed requirements and project schedules.
• Maintain technical documentation and work closely with project managers, platform administrators, security teams and business users.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Computer Engineering, Software Engineering or a related discipline.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are required.
• At least 3 years of hands-on ServiceNow development and implementation experience in enterprise environments, covering development, testing, deployment and production support.
• Strong knowledge of App Engine, Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, Access Controls, Import Sets, Transform Maps and third-party integrations.
• Proficiency in JavaScript and ServiceNow development best practices.
• Experience developing case management or workflow-based applications on ServiceNow.
• Experience supporting UAT, production deployments, data migration and VAPT remediation.
• Familiarity with Agile delivery and application lifecycle management.
• Strong analytical, troubleshooting, communication and documentation skills.
• Experience in requirements gathering, process mapping, stakeholder engagement and user story development would be an advantage.