ServiceNow Developer - CSM Devops

Experience: 6+ Years
Role: ServiceNow Developer - CSM Devops

Key Responsibilities

• Design, develop, and configure solutions across CSM, DevOps, and ITSM modules.

• Build and enhance workflows, forms, business rules, script includes, and UI components.

• Support and drive CI/CD pipeline integration, automation, and deployment processes on the ServiceNow platform.

• Translate functional requirements into technical designs and working solutions.

• Write clean, maintainable, and well-documented code following ServiceNow scripting best practices.

• Perform unit testing and support QA through defect resolution.

• Participate in code reviews and ensure adherence to platform development standards.

• Collaborate with architects, business analysts, DevOpsteams, and other developers to deliver requirements on schedule.

• Support ongoing enhancements, upgrades, and platform maintenance activities.

• Assist with performance optimization and troubleshooting in production environments.

Skills & Experience

• 6+ years of total ServiceNow experience, with strong hands-on development skills.

• Strong hands-on expertise in CSM module development and customization.

• Solid experience with ServiceNow DevOps, including CI/CD pipeline design and implementation.

• Strong development experience in ITSM.

• Proficiency in JavaScript, Glide APIs, business rules, client scripts, and UI policies.

• Experience with ServiceNow integrations (REST/SOAP, Integration Hub) and third-party CI/CD tools.

• Good understanding of ServiceNow data model, ACLs, and platform architecture fundamentals.

• Strong debugging and problem-solving skills.

• Comfortable working onsite with the customer team in Singapore.

Certifications

• ServiceNow Certified System Administrator (CSA),mandatory.

• ServiceNow Certified Application Developer (CAD), an advantage.

• ServiceNow CIS CSM, an advantage.

Preferred Attributes

• Strong attention to detail and code quality.

• Proactive communicator, comfortable working directly with onsite stakeholders.

• Passion for DevOps practices and automation.

• Willingness to pick up new ServiceNow modules and capabilities as needed.

• Reliable and delivery-focused under contract timelines.