ServiceNow Developer - CSM Devops
Summary
Build and automate ServiceNow workflows for CSM, DevOps, and ITSM, integrating CI/CD pipelines and scripting in JavaScript/Glide APIs.
Experience: 6+ Years
Role: ServiceNow Developer - CSM Devops
Key Responsibilities
- Design, develop, and configure solutions across CSM, DevOps, and ITSM modules.
- Build and enhance workflows, forms, business rules, script includes, and UI components.
- Support and drive CI/CD pipeline integration, automation, and deployment processes on the ServiceNow platform.
- Translate functional requirements into technical designs and working solutions.
- Write clean, maintainable, and well-documented code following ServiceNow scripting best practices.
- Perform unit testing and support QA through defect resolution.
- Participate in code reviews and ensure adherence to platform development standards.
- Collaborate with architects, business analysts, DevOpsteams, and other developers to deliver requirements on schedule.
- Support ongoing enhancements, upgrades, and platform maintenance activities.
- Assist with performance optimization and troubleshooting in production environments.
Skills & Experience
- 6+ years of total ServiceNow experience, with strong hands-on development skills.
- Strong hands-on expertise in CSM module development and customization.
- Solid experience with ServiceNow DevOps, including CI/CD pipeline design and implementation.
- Strong development experience in ITSM.
- Proficiency in JavaScript, Glide APIs, business rules, client scripts, and UI policies.
- Experience with ServiceNow integrations (REST/SOAP, Integration Hub) and third-party CI/CD tools.
- Good understanding of ServiceNow data model, ACLs, and platform architecture fundamentals.
- Strong debugging and problem-solving skills.
- Comfortable working onsite with the customer team in Singapore.
Certifications
- ServiceNow Certified System Administrator (CSA),mandatory.
- ServiceNow Certified Application Developer (CAD), an advantage.
- ServiceNow CIS CSM, an advantage.
Preferred Attributes
- Strong attention to detail and code quality.
- Proactive communicator, comfortable working directly with onsite stakeholders.
- Passion for DevOps practices and automation.
- Willingness to pick up new ServiceNow modules and capabilities as needed.
- Reliable and delivery-focused under contract timelines.