ServiceNow Developer – ITSM / HRSD

Position: ServiceNow Developer – ITSM / HRSD

Experience: 5 – 7 Years

Location: As per business requirement

Job Summary

We are looking for a skilled ServiceNow Developer with expertise in ITSM and HRSD

implementations. The candidate should possess strong development capabilities

along with experience in designing, configuring, and customizing ServiceNow

solutions to support business requirements.

Key Responsibilities

 Design, develop, and implement ServiceNow ITSM and HRSD solutions.

 Customize applications using Business Rules, Script Includes, UI Policies,

Client Scripts, and Flow Designer.

 Configure HR Case Management, Employee Service Center, Knowledge

Management, and Lifecycle Events.

 Develop and maintain integrations using REST, SOAP, IntegrationHub, and

MID Server.

 Work on Service Catalogs, Record Producers, Workflows, and Flow Designer.

 Develop reports, dashboards, and performance analytics.

 Participate in requirement gathering, solution design, testing, and deployment

activities.

 Troubleshoot and resolve application defects and performance issues.

 Follow ServiceNow development standards and governance practices.

Required Skills

 Strong JavaScript scripting experience.

 Expertise in ITSM and HRSD modules.

 Experience with IntegrationHub and Service Portal.

 Knowledge of CMDB, Discovery, and Asset Management.

 Experience in Agile delivery model.

 Good knowledge of ServiceNow platform architecture.

Mandatory Certifications

 ServiceNow Certified System Administrator (CSA)

 ServiceNow Certified Application Developer (CAD)

 ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

At Least One Additional Certification (Nice to have)

 ServiceNow Certified Implementation Specialist – HRSD (CIS-HRSD)

Preferred Certifications

 ITIL Foundation v4

 Certified Application Specialist (relevant ServiceNow modules)