Servicenow Developer

Work for Lloyds Technology Centre who are part of Lloyds Banking Group, the UK's largest digital bank, where youll make a genuine difference, be able to develop yourself and be part of a culture where everyone's contribution is recognized.

Opportunity to be a part of a mission; shaping finance as a force for good -Lloyds Banking Group’s mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We, at Lloyds Technology Centre, play a key part in delivering this*. We are also guided by our values in shaping the way we work and how we make decisions. This creates an environment where colleagues love to work and can make a positive impact.

Range of exclusive benefits and rewards- We value your contributions and will ensure that your total reward experience reflects the expertise you bring and impact you create. We also strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success.

Career elevating opportunities- At Lloyds Technology Centre, you will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects.

Future skill building opportunities– Being part of Lloyds Banking Group, who are known for their market leading practices in learning and development, Lloyds Technology Centre is committed to help you achieve your personal and professional aspirations. You will have access to role specific learning pathways & training, targeted accelerated development programs and professional certifications & qualifications.

Inclusive and diverse workplace- At Lloyds Technology Centre, you will be part of an inclusive workplace where everyone feels valued, respected, and empowered. We embrace and celebrate diversity at every level of our workforce, valuing and respecting you for your unique identity.

What you’ll be doing?

Here in the Modern Workplace, we are on a mission to transform Lloyds Banking Group through automation, digital workflows, and improved colleague experiences. To realise this, we need a shift towards new approaches in designing and optimising the processes, systems and applications that underpin the Bank.

As a Senior ServiceNow Analyst, you will work closely with Product Owners, Business Stakeholders, Architects, Developers, and Test Engineers to understand business challenges, shape requirements, and drive successful delivery of ServiceNow solutions. You will play a key role in translating business outcomes into scalable platform capabilities while ensuring alignment with platform standards, strategy, and governance.

Working within Agile Squads, you will be responsible for facilitating discovery workshops, documenting requirements, defining user stories, supporting testing and ensuring solutions deliver measurable business value.

What you’ll need:

• Proven experience as a Senior Analyst leading complex enterprise technology and transformation initiatives.
• Extensive experience facilitating workshops, stakeholder interviews, process discovery sessions and impact assessments across multiple business areas.
• Strong capability to analyse complex business challenges and translate them into scalable ServiceNow solutions and delivery roadmaps.
• Expertise in defining business capabilities, epics, features, user stories, acceptance criteria and future-state process designs.
• Strong understanding of ServiceNow platform capabilities, implementation approaches and platform best practices.
• Significant experience across ServiceNow domains including ITSM, Incident Management, Problem Management, Change Management, Major Incident Management, Service Operations Workspace and Service Catalog.
• Ability to challenge requirements and influence solution designs to ensure alignment with platform strategy and an out-of-the-box-first approach.
• Strong understanding of workflow automation, integrations, reporting, Performance Analytics and emerging ServiceNow AI capabilities.
• Exceptional stakeholder management skills with the ability to engage, challenge and influence senior stakeholders across business and technology.
• Strong capability to manage competing priorities, risks, dependencies and strategic delivery decisions.
• Experience working closely with Product Owners to shape backlogs, prioritise demand and maximise business value.
• Deep understanding of Agile delivery methodologies and product-based operating models.
• Experience leading User Acceptance Testing, business readiness and adoption activities.
• Strong analytical and data-driven decision-making skills, using metrics and operational insights to drive continuous improvement.
• Ability to define and measure business outcomes, KPIs, adoption metrics and value realisation.
• Contributing to capability development within delivery teams.
• Excellent communication, presentation and facilitation skills with the ability to communicate effectively at all organisational levels.
• Pragmatic, outcome-focused mindset with strong judgement and a proven track record of successful delivery within Agile environments.