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ServiceNow Developer

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Summary

A ServiceNow developer who builds, configures, and customizes ServiceNow modules (ITSM, ITOM, CMDB), writes client/server-side scripts and workflows, maintains the CMDB, and implements integrations with third-party systems using REST/SOAP and MID Server.

Job Title: ServiceNow Developer

Key Responsibilities:

  • Develop, configure, and customize ServiceNow applications and modules (ITSM, ITOM, CMDB).

  • Ensure effective CMDB design, population, and maintenance.

  • Create and maintain workflows, business rules, UI policies, and client/server-side scripts.

  • Implement integrations with third-party tools and external systems.

  • Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.

  • Troubleshoot and resolve technical issues in ServiceNow.

  • Maintain best practices for ServiceNow development and administration



Requirements

Required Skills & Qualifications:

  • 5+ years of total experience in ServiceNow development and configuration.

  • Hands-on experience in CMDB.

  • Strong knowledge of ITSM and ITOM processes.

  • Proficiency in JavaScript, Glide API, and ServiceNow scripting (client-side and server-side).

  • Experience with ServiceNow integrations (REST/SOAP APIs, MID Server).

  • ServiceNow Certified System Administrator (CSA) and/or Implementation Specialist certifications preferred.

  • Excellent communication and problem-solving skills.



See also

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