ServiceNow Developer Senior

We are looking for a Senior ServiceNow Developer (ITSM) to join our IT team and play a key role in the ongoing development, enhancement, and governance of the ServiceNow platform. This is an excellent opportunity for a hands-on professional with strong ServiceNow expertise, a proactive mindset, and a passion for delivering high-quality IT service management solutions.

Key Responsibilities

• Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices.
• Participate in the implementation and continuous improvement of Incident Management, Problem Management, and other ServiceNow applications.
• Gather, analyze, and translate business requirements into scalable and sustainable ServiceNow solutions.
• Develop and maintain platform configurations that are upgrade-friendly and aligned with ServiceNow standards.
• Create and maintain technical and functional documentation to support knowledge sharing and long-term platform sustainability.
• Design and develop dashboards, reports, and performance metrics as required.
• Support end users during the rollout of new functionalities and provide guidance on platform usage.
• Collaborate closely with Business Analysts, technical teams, and stakeholders to improve IT service management processes.
• Contribute to platform governance, quality assurance, troubleshooting, and continuous improvement initiatives.
• Stay up to date with new ServiceNow features and capabilities, proposing innovative solutions that add value to the organization.

Required Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in a similar ServiceNow Developer role.
• Strong expertise in ServiceNow ITSM configuration and customization.
• Proven experience in the development, deployment, and management of ServiceNow ITSM components following best practices.
• Experience performing platform reviews, troubleshooting issues, and implementing both immediate and long-term solutions.
• Solid knowledge of JavaScript within the ServiceNow platform.
• Experience with ServiceNow workflows and ITSM best practices.
• Knowledge of ITIL processes and ServiceNow delivery methodologies.
• Strong analytical and problem-solving skills.
• ServiceNow Certified System Administrator (CSA) (mandatory)
• English (B2-C1 level)