ServiceNow Developer

ServiceNow Developer

Hybrid 2x per week onsite - Ortigas

About the Role:

We are seeking an experienced ServiceNow Developer to join our team and contribute to projects focused on enhancing and unifying the employee journey through digital workflows. The ideal candidate will have a solid background in ServiceNow development, configuration, and customization, with a passion for creating seamless, integrated experiences that improve employee engagement and productivity.

Key Responsibilities:

• Design, develop, and configure ServiceNow applications and modules in alignment with business requirements.

• Collaborate with stakeholders to understand processes and identify opportunities for automation and improved user experience.

• Implement workflows, business rules, UI policies, and client scripts to enhance platform functionality.

• Integrate ServiceNow with other enterprise systems to provide a unified employee experience across HR, IT, and other business services.

• Maintain and enhance existing ServiceNow applications, ensuring performance, scalability, and security.

• Participate in agile/scrum ceremonies and work closely with business analysts, architects, and project managers to deliver high-quality solutions on time.

• Support testing, debugging, and troubleshooting activities throughout the development lifecycle.

• Prepare and maintain technical documentation and user guides for implemented solutions.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience).

• Minimum of 3 years experience in ServiceNow development, configuration, and customization.

• Proficient in JavaScript, HTML, CSS, and ServiceNow APIs.

• Strong understanding of ServiceNow modules such as HRSD, ITSM, and Employee Center.

• Experience in designing solutions that unify and streamline employee services across multiple departments is a plus.

• Familiarity with integration tools and techniques (REST/SOAP, MID Server, IntegrationHub).

• Strong problem-solving skills with the ability to work independently and in a team environment.

• ServiceNow Certified System Administrator (CSA) certification is a plus; additional ServiceNow certifications are a plus.

• Experience in backend development C#, .Net, SQL, CloudRun are a plus

Preferred Skills:

• Experience with Employee Journey Management or similar employee engagement platforms.

• Knowledge of HR processes, onboarding/offboarding workflows, and service portals.

• Understanding of user experience (UX) principles for enterprise applications.