ServiceNow Developer (SNOW) - Hybrid - Start ASAP

About the role

A ServiceNow developer is responsible for designing, developing, and maintaining applications on the ServiceNow platform. ServiceNow is a cloud-based platform that provides various IT service management (ITSM) and business process automation solutions. The role of a ServiceNow developer involves working with clients or within an organization to understand their requirements and translating them into functional and technical solutions using the ServiceNow platform.

Key responsibilities

• Design and develop applications on the ServiceNow platform based on business requirements and best practices.

• Customize and configure ServiceNow modules such as Incident Management, Change Management, Service Catalog, Service Portal, and Reporting.

• Collaborate with business users and stakeholders to gather requirements, define workflows, and create functional specifications.

• Develop and maintain ServiceNow workflows, business rules, UI pages, UI macros, client scripts, and ACLs (Access Control Lists).

• Integrate ServiceNow with other systems and applications through web services, APIs, and middleware.

• Perform system testing, debugging, and troubleshooting to ensure the quality and performance of ServiceNow applications.

• Create and maintain technical documentation, including design documents, deployment guides, and standard operating procedures.

• Provide ongoing support and maintenance for existing ServiceNow applications and configurations.

• Stay up to date with the latest ServiceNow features, functionalities, and best practices.

• Collaborate with cross-functional teams, including project managers, business analysts, and system administrators, to deliver successful ServiceNow implementations.

About you

• Bachelor's degree in computer science, information systems, or a related field (or equivalent work experience).

• Strong experience in ServiceNow development, including customization, configuration, and integration.

• In-depth knowledge of ServiceNow platform capabilities and modules, such as ITSM, ITOM, CSM, HRSD, and PPM.

• Proficiency in JavaScript, HTML, CSS, and web services (REST and SOAP).

• Experience with ServiceNow scripting languages, including ServiceNow Glide API, UI Actions, Business Rules, and Client Scripts.

• Familiarity with relational databases and SQL queries.

• Ability to analyze business requirements and translate them into technical solutions on the ServiceNow platform.

• Strong problem-solving and troubleshooting skills to resolve technical issues.

• Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.