ServiceNow Developer

The candidate will have responsibilities across the following functions:

ServiceNow Platform Engineering (Server/Client, Data Model, Upgrade-Safe Design):

• Demonstrates deep, hands-on engineering capability across ServiceNow server-side and client-side development, including Glide APIs, Script Includes, Business Rules, Events, Scheduled Jobs, and Workspace/client APIs.
• Designs robust data models and makes sound build-versus-config decisions with an emphasis on maintainability, reuse, and upgrade-safe patterns.

Enterprise Integration Engineering (IntegrationHub, REST, OAuth2, MID, Resilience:

• Designs and implements secure, scalable integrations using IntegrationHub, custom spokes/actions, RESTMessageV2, Scripted REST APIs, webhooks, and MID Server connectivity.
• Builds resilient integrations with retries, idempotency, rate limiting, reconciliation, traceability, and correct sync/async patterns.

Production Ownership, Troubleshooting, RCA, and Release Governance:

• Owns production outcomes across UI, workflows, APIs, and external systems through disciplined debugging, log analysis, performance troubleshooting, and incident response.
• Executes reliable release practices (Update Sets/Scoped Apps, source control, promotion planning, rollback, validation/ATF) and drives root-cause analysis and remediation.

CSM / Case Management Solution Design and Workflow Ownership:

• Owns end-to-end case lifecycle design including routing, assignment, SLAs, approvals, email/notifications, and related records.
• Builds business workflows around cases with practical operational considerations for agents, queues, prioritisation, and downstream system interactions.

Workspace / UI Builder Experience Engineering:

• Builds modern user experiences using Configurable Workspace and UI Builder, including actions, data resources, components, dynamic forms, and contextual panels.
• Translates workflows and integrations into intuitive agent and business-user interfaces without sacrificing performance or security.

Flow Designer / Workflow Orchestration and Automation Strategy:

• Designs reusable flows, actions, subflows, approvals, decision logic, triggers, and exception handling with appropriate async execution.
• Demonstrates strong judgment on when to use Flow Designer versus scripted solutions (Business Rules, Script Includes, Events) for maintainability and performance.

Security, ACLs, and Access-Control Design:

• Implements least-privilege security with roles/groups, table/field ACLs, API security, credential management, and service accounts.
• Preserves user context and authorisation when integrating with external systems, maintaining auditability and traceability for sensitive operations.

Communication Skills:

• Communicates clearly with technical and non-technical stakeholders from discovery through delivery, including articulating trade-offs and implementation plans.
• Produces concise documentation and provides timely, structured updates during incidents, releases, and design reviews.

Attitude and Professionalism:

• Demonstrates ownership, reliability, and a collaborative, solutions-first mindset while operating in business-critical production environments.
• Shows strong judgment, integrity, and calm execution under pressure, including respectful partnership and willingness to mentor and raise standards.