ServiceNow Developer
Summary
A hands-on ServiceNow specialist develops, configures and maintains a ServiceNow platform: building ITSM workflows and custom apps, handling upgrades, performance tuning, incident support, and integrations (REST, SSO, LDAP) plus MariaDB services, alongside an architect and admin teams. Requires 5+ years IT experience and ServiceNow CAD/CSA certifications.
We’re looking for a hands-on ServiceNow specialist to develop, maintain and improve a ServiceNow platform. The role combines application development with platform administration, incident support and technical design. You’ll work closely with a ServiceNow Architect and Administrator, as well as teams responsible for security and business systems.
What you’ll do
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Build and configure ServiceNow functionality, including ITSM workflows and custom solutions.
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Assess new requirements, recommend approaches, write code, and test changes before release.
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Review applications and code to protect platform stability and security.
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Maintain the ServiceNow instance, manage upgrades and patches, tune performance, and resolve incidents.
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Support integrations with other systems and maintain the MariaDB services used by the platform.
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Contribute to solution design, project planning, risk management and disaster recovery.
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Keep technical documentation, operating procedures, user guides and knowledge articles current.
What you’ll bring
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At least 5 years of relevant IT experience, including 2 years in a similar role.
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Strong hands-on experience administering, configuring and developing ServiceNow solutions. Experience with an on-premises instance is an advantage.
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Practical knowledge of the ServiceNow product portfolio, IT service management and solution design.
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Experience gathering requirements, analysing needs and coordinating technical work.
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Familiarity with integrations such as REST and web services, SSO and LDAP, along with IT security practices.
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Strong troubleshooting, communication and organisational skills, with the ability to take ownership and work independently.
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English at B2 level or above and education at level 4 or equivalent.
Required certifications
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ServiceNow Certified Application Developer
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ServiceNow Certified System Administrator
An internationally recognised equivalent certification may be considered for either requirement, subject to the contracting authority’s approval.