Servicenow Developer
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Summary
Develops and supports ServiceNow applications — tables, forms, workflows, catalog items, scripted integrations — writing JavaScript/Glide code, handling deployments, upgrades, and production support. Core stack is the ServiceNow platform (Flow Designer, Integration Hub, UI Builder) with CSM/FSO experience valued.
Core Responsibilities
- Configure and develop ServiceNow applications, tables, forms, fields, client scripts, business rules, UI policies, catalog items, workflows, and platform components.
- Use Flow Designer, Playbooks, UI Builder, Service Portal or Workspaces, Integration Hub, Platform Analytics, and Automated Test Framework where appropriate.
- Build and support API integrations, scripted APIs, authentication patterns, data imports, transform maps, and validation controls.
- Write, review, troubleshoot, and maintain JavaScript and Glide-based code using secure and maintainable platform patterns.
- Participate in estimation, technical design, peer review, testing, defect resolution, deployment, release validation, and production support.
- Maintain technical documentation and follow ServiceNow development standards, security guidance, source-control practices, and governance processes.
- Support application promotion across instances, regression testing, clones, patches, family upgrades, and post-deployment validation.
- Reduce unnecessary customization and technical debt while improving performance, automation, reuse, and upgradeability.
Required Skills and Qualifications across levels
- Hands-on ServiceNow design, configuration, development, testing, and implementation experience.
- Experience in Customer Service Management (CSM) and/or Financial Services Operations (FSO) for senior positions and Workflow Micro-Cert (Flow Designer) for less experienced positions (4-6 years).
- Strong JavaScript and Glide scripting skills, with knowledge of platform architecture and development best practices.
- Experience with workflows, Flow Designer, forms, catalog items, business rules, client scripts, UI policies, data imports, and transform maps.
- Experience with API integrations and Integration Hub.
- Understanding of roles, ACLs, secure development, performance, maintainability, and platform governance.
- Strong troubleshooting, impact-analysis, documentation, collaboration, and English communication skills.