ServiceNow Devops Engineer
Summary
Designs, develops, and supports ServiceNow ITSM/ITOM solutions, implements incident/problem/change management, and integrates with enterprise systems using JavaScript, JSON, SOAP, LDAP, and other technologies.
Location: Auckland & Wellington
looking for experienced ServiceNow ITSM & ITOM Specialists to join our growing team in Auckland and Wellington, New Zealand. If you are passionate about ServiceNow development, integrations, platform administration, and delivering enterprise-scale IT solutions, we'd love to hear from you.
Key Responsibilities
- Design, develop, configure, and support ServiceNow solutions across ITSM and ITOM modules.
- Implement and enhance Incident, Problem, Change, Request, Asset, and Knowledge Management capabilities.
- Configure and support ITOM solutions including Discovery, Service Mapping, Event Management, and CMDB.
- Develop and maintain integrations with enterprise systems using REST, SOAP, LDAP, SSO, SCCM, and other technologies.
- Manage ServiceNow platform upgrades, cloning, instance performance, security, and governance.
- Collaborate with business stakeholders, IT teams, and DevOps teams to deliver scalable and efficient solutions.
- Support Agile delivery practices and contribute to continuous improvement initiatives.
Required Skills & Experience
- 3 to 7 years of hands-on ServiceNow experience
- Strong experience with:
- ServiceNow ITSM
- ServiceNow ITOM
- CMDB
- Asset Management
- Knowledge Management
- Strong technical expertise in:
- JavaScript
- JSON
- XML
- HTML
- Integration Experience:
- REST APIs
- SOAP Web Services
- JSON-based integrations
- LDAP integrations
- Single Sign-On (SAML, OAuth)
- SCCM integrations
- MID Server configuration and administration for Discovery and integrations
- Familiarity with:
- AngularJS
- AJAX
- Apache Jelly
- ServiceNow Platform Experience
- ServiceNow instance upgrades and cloning
- Platform administration and governance
- Performance tuning and troubleshooting