ServiceNow Hardware Asset Management Consultant
Summary
Contract consultant role designing and implementing end-to-end Hardware Asset Management for POS/checkout hardware: configuring ServiceNow HAM structures, asset lifecycle states, integrations and automation, plus governance/KPIs and coordination across teams. 6 months, Stockholm (hybrid), start ASAP.
We are looking for a ServiceNow Hardware Asset Management Consultant to our client.
Start: ASAP
Length: 6 months with possible extension
Location: Stockholm/hybrid
What the work is about:
Design and implement end-to-end Hardware Asset Management processes for POS/checkout hardware, covering deployment, replacement, repair, return, reuse and retirement.
Configure and evolve ServiceNow HAM structures, asset data, lifecycle states, integrations and automation, ensuring high data quality and minimal manual administration.
Coordinate across CCP, Hardware teams, ServiceNow teams, Sales Markets and partners, documenting processes, establishing governance/KPIs and driving implementation.
Minimum technical skills:
Strong hands-on experience with Hardware Asset Management (HAM) and hardware lifecycle management.
Advanced experience with ServiceNow Hardware Asset Management, including asset structures, lifecycle processes, data quality, integrations and automation.
Experience designing scalable HAM processes and governance in complex environments, preferably involving POS, retail hardware, logistics, repair/RMA and field services.
Leadership / experience level:
Senior/Expert Technical Engineer with proven experience establishing or transforming Hardware Asset Management capabilities in large organizations.
Able to independently design and drive implementation end-to-end, from technical solution and integrations through processes, governance and operational handover.
Strong stakeholder leadership across multiple teams, markets and partners, while remaining hands-on and ensuring sustainable documentation and knowledge transfer.