ServiceNow HRSD Developer

📍 Work model: Hybrid (3 days per week) – Kraków / Wrocław

ServiceNow Developer (HRSD)

Role Summary

We are looking for an experienced ServiceNow Developer to support and extend our HR Service Delivery (HRSD) platform. The role focuses on designing, configuring, and developing HRSD solutions across the employee lifecycle, with a strong emphasis on quality, automation, and scalable design.

Key Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform, with a primary focus on HRSD, including:

  • HR Case Management

  • HR Services

  • Centers of Excellence (COEs)

  • Record Producers

  • Lifecycle Events

• Implement end-to-end solutions using:

  • Business Rules

  • Client & Server Scripts

  • UI Actions

  • Flow Designer

  • Service Catalog

• Build and maintain automated tests using ServiceNow ATF, ensuring regression coverage and platform stability.

• Collaborate with Product Owners, Architects, and Engineers to define implementation approaches and deliver backlog items.

• Support production stability through defect fixing, performance tuning, and continuous improvement.

• Deliver secure, compliant, and well-documented solutions aligned with enterprise standards.
  

Required Skills & Experience

• 3+ years of hands-on ServiceNow Development experience.

• Strong experience with the HRSD module, including:

  • HR Services

  • Case Management

  • Centers of Excellence (COEs)

  • Employee Lifecycle Processes

• Solid knowledge of ServiceNow core components:

  • Business Rules

  • Client Scripts

  • Script Includes

  • UI Actions / UI Policies

  • Flow Designer & Legacy Workflows

  • ACLs

  • Notifications

  • Reports & Dashboards

• Experience with ServiceNow Automated Test Framework (ATF), including designing, maintaining, and executing automated tests.

• Proficiency in JavaScript.

• Knowledge of HTML/CSS is a plus.

• Experience working in Agile delivery teams.
  

Nice to Have

• ServiceNow certifications, such as:

  • CSA

  • CAD

  • CIS-HRSD

• Experience with integrations, including:

  • REST APIs

  • Import Sets

  • Transform Maps

• Exposure to other ServiceNow modules, such as:

  • ITSM

  • CSM

• Experience working in large, regulated enterprise environments.