ServiceNow HRSD Technical Architect
Role Overview:
The HRSD Technical Architect is responsible for
designing, architecting, and leading the implementation of ServiceNow HR
Service Delivery (HRSD) solutions. This role ensures scalable, secure, and
efficient HR digital transformation by aligning business requirements with
platform capabilities and best practices.
Key Responsibilities:
Solution Architecture Design
* Lead the end-to-end architecture design of HRSD
solutions on the ServiceNow platform.
* Define scalable and reusable architecture patterns for
HR business processes.
* Evaluate business requirements and translate them into
technical solutions.
* Ensure alignment with enterprise architecture and
platform strategy.
Implementation Delivery
* Oversee the design and implementation of:
* HR Case
Management
* Employee
Service Center (ESC)
* Knowledge
Management
* Lifecycle
Events (Onboarding/Offboarding)
* HR Integrations
* Provide technical leadership during Agile/Scrum
delivery cycles.
* Ensure adherence to ServiceNow best practices and
coding standards.
Integration & Data Architecture
* Architect integrations between ServiceNow and systems
such as:
* Workday
* SAP
SuccessFactors
* Active
Directory
* Azure AD
* Payroll systems
* ATS systems
* Identity
systems
* Define API, MID Server, and integration strategies.
* Ensure data security, compliance (GDPR), and
governance.
Platform Governance & Performance
* Establish governance frameworks for HRSD
implementations.
* Optimize platform performance and scalability.
* Conduct code reviews, design reviews, and architecture
validations.
* Ensure maintainability and technical debt management.
Stakeholder Management
* Collaborate with:
* HR business
stakeholders
* Product Owners
* Functional
Consultants
* Enterprise
Architects
* Provide advisory support on HR digital transformation
roadmaps.
Innovation & Continuous Improvement
* Stay updated with the latest ServiceNow HRSD releases
and features.
* Drive adoption of:
* AI
* Virtual Agent
* Employee Center
Pro
* Automation and
workflow enhancements
* Recommend improvements to enhance employee experience.
Required Skills & Qualifications:
Technical Skills
* Strong experience in ServiceNow platform architecture.
* Deep expertise in the HRSD module.
* Hands-on experience with:
* Flow Designer
* IntegrationHub
* Script Includes
* Business Rules
* UI Policies
* REST/SOAP
integrations
* Knowledge of:
* Service Portal
* Employee Center
* Virtual Agent
implementation
* CMDB
* Data modeling
Architecture Skills
* Experience designing enterprise-grade solutions.
* Knowledge of microservices and API-based architecture.
* Security architecture and access controls.
* Data privacy frameworks (GDPR and compliance
standards).
Certifications (Preferred/Required)
* ServiceNow Certified Technical Architect (CTA) – Highly
Preferred.
* ServiceNow HRSD Implementation Specialist.
* ServiceNow Certified System Administrator (CSA).
Experience
* 8-15 years of IT experience.
* 5+ years in ServiceNow development/architecture.
* 3+ years specifically in HRSD implementations.
* Experience leading large-scale ServiceNow HRSD programs
and implementations.