ServiceNow Integration Developer

Design and implement secure, reusable exchanges between ServiceNow, dcTrack, and other approved enterprise systems.

Required skills

1. REST APIs and ServiceNow IntegrationHub

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1. Flow Designer integration actions and Scripted REST APIs

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1. JSON payloads, authentication, credentials, and connection management

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1. Asynchronous processing, retry, logging, and error patterns

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1. Data transformation and external-record correlations

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1. MID Server concepts and secure enterprise integration design

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1. Number of years in IT

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1. Number of years in ServiceNow development (Minimum 5 years required)

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1. Relevant Certifications in ServiceNow

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Preferred experience

A. DCIM, infrastructure, asset, network, or procurement integrations

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B. Sunbird dcTrack experience is highly desirable but not mandatory when enterprise API experience is strong

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Delivery expectations

1. Implement ServiceNow-to-dcTrack project, model, configuration, and planning inputs.

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1. Retrieve assessment, planning, reservation, blocker, and reference status from dcTrack.

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1. Build reusable integration actions and correlation methods.

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1. Implement operational logging, monitoring, retries, and exception handling.

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1. Document payloads, authentication, mappings, and support procedures.

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1. Avoid spreadsheet-based ServiceNow workarounds when supported system APIs or dcTrack-native processes are available.

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Candidates must demonstrate an out-of-box-first, configuration-first, and integration-first approach to solution delivery.