ServiceNow ITOM Developer

Roles & Responsibilities

• Responsibility for implementing and operating the supported solutions within the DevOps

team

• Ensuring implementation that stays close to the standard in order to avoid technical debt

and make optimal use of platform enhancements

• Developing high-quality, sustainable solutions with a forward-looking view across the

entire product lifecycle

• Responsibility for the security of the products and solutions to be supported

• Close collaboration across teams and products with other ServiceNow product teams

• Active contribution as a central part of the DevOps product team, including the integration

of connected products and systems

• Use AI technologies to fulfill role responsibilities, improve development, automate tasks,

and enhance efficiency and quality

• Explore, evaluate, and empower the adoption of new AI technologies within the product

team and the broader ServiceNow platform

• Implementation of enterprise-grade ServiceNow ITOM solutions (Visibility, Health, Event

Management)

• Configuration (event ingestion, correlation, alerting, workflows)

• Integration with monitoring tools, cloud platforms, and external data sources

• Improve CMDB data quality, discovery patterns, and service mapping accuracy

• Aligning ITOM with HAM and SAM for asset transparency

Education & Work Experience

• Completed a degree in computer science.

• 5+ years of professional experience and proven success as a ServiceNow Application

Specialist / Developer.

• Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event

Management), HAM, and SAM

• Proven experience in Event Management implementation projects

• Solid experience with CMDB, Discovery, and Service Mapping concepts

Senior Software Engineer ServiceNow (ITOM)

• Sound knowledge of JavaScript development, with a focus on object-oriented

programming and a solid understanding of class structures, class inheritance, and

software design principles.

• In-depth knowledge of troubleshooting, performance optimization, and root cause

analysis.

• Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).

• Proven in-depth experience in managing ServiceNow implementation projects and

integrating external systems using various integration technologies.

• Experience working in agile structures and implementing agile and hybrid projects,

complemented by strong teamwork skills and goal orientation.

• Basic knowledge of AI technologies and their practical application.

• Basic understanding of AI ServiceNow platform capabilities (NowAssist).

• Experience as a full-stack developer is helpful but not required.

• ITIL Foundation level and project management certification are advantageous.

Nice to Have

• ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM)

• AIOps and observability tools experience

• Knowledge of data-driven architectureRole & responsibilities

Preferred candidate profile