ServiceNow ITOM Developer
We are looking for an experienced ServiceNow ITOM Developer to join a growing ServiceNow practice delivering enterprise-scale transformation programmes.
This role will focus heavily on ServiceNow ITOM, CMDB and Discovery, helping organisations improve service visibility, data quality and operational efficiency through well-designed and scalable ServiceNow solutions.
You will work closely with architects, consultants and client stakeholders to design, configure and optimise ServiceNow capabilities across complex environments.
Key Responsibilities
This role will focus heavily on ServiceNow ITOM, CMDB and Discovery, helping organisations improve service visibility, data quality and operational efficiency through well-designed and scalable ServiceNow solutions.
You will work closely with architects, consultants and client stakeholders to design, configure and optimise ServiceNow capabilities across complex environments.
Key Responsibilities
- Design, develop and configure ServiceNow ITOM solutions.
- Implement and optimise Discovery and Service Mapping capabilities.
- Develop and maintain CMDB structures, governance and data quality processes.
- Support CSDM adoption and alignment across the ServiceNow platform.
- Build integrations and automate infrastructure and operational processes.
- Troubleshoot and resolve technical issues across ITOM and CMDB environments.
- Collaborate with stakeholders to gather requirements and deliver scalable solutions.
- Support platform upgrades, enhancements and continuous improvement initiatives.
- Strong hands-on experience as a ServiceNow Developer.
- Proven experience with ServiceNow ITOM.
- Strong knowledge of Discovery and Service Mapping.
- Experience designing and supporting CMDB solutions.
- Good understanding of Common Service Data Model (CSDM).
- Experience with JavaScript, Flow Designer and ServiceNow development best practices.
- Experience working in enterprise-scale ServiceNow environments.
- Strong stakeholder engagement and problem-solving skills.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in ITOM.
- Experience with Event Management.
- Experience with Cloud Discovery.
- Experience working within a ServiceNow Partner or Consultancy environment.
- Opportunity to work on large-scale ServiceNow transformation programmes.
- Exposure to complex enterprise environments.
- Strong career progression opportunities.
- Flexible and hybrid working arrangements.
- Competitive salary and benefits package.