ServiceNow L3 developer/Technical Analyst
Summary
Empa-T is hiring a ServiceNow L3 Developer/Technical Analyst (Portugal, full remote) to support and enhance a multi-module ServiceNow environment for an international project: building integrations (REST/SOAP, AD, Azure AD, LDAP), automation, workflows, reports, and platform upgrades. Core stack: ServiceNow ITSM/ITOM plus PowerShell, JavaScript, Python, SQL, Terraform, Ansible, and container platf
🚀 We’re hiring | ServiceNow L3 Developer/ Technical Analyst 🚀
At Empa‑T, we believe that automation, orchestration, and service management are key drivers of operational excellence and digital transformation. We are looking for a ServiceNow L3 Developer/ Technical Analyst to join an international project, supporting and enhancing a complex multi-module ServiceNow environment while driving automation, integrations, and platform innovation.
Key Responsibilities
- Design, develop, and maintain ServiceNow solutions across multiple modules and business processes
- Drive automation initiatives focused on application support, deployments, health checks, monitoring, and operational activities
- Develop and maintain integrations with enterprise systems using REST, SOAP, Active Directory, Azure AD, LDAP, and other technologies
- Support orchestration and process automation initiatives leveraging ServiceNow capabilities and Workflow Data Fabric
- Customize ServiceNow forms, portals, workflows, requests, and catalog items to meet business requirements
- Collaborate with application users, operations teams, and business stakeholders to translate requirements into self-service solutions
- Investigate, evaluate, and implement new ServiceNow features such as ATF, Virtual Agent, and platform enhancements
- Support ServiceNow platform upgrades and ensure smooth adoption of new releases
- Coordinate releases and deployments, ensuring quality delivery within agreed timelines
- Develop custom tools and automation scripts to improve operational efficiency
- Generate reports, KPIs, and operational metrics to support decision-making
- Create and maintain technical documentation and support procedures
- Work closely with offshore, nearshore, onsite teams, infrastructure teams, and business stakeholders
Skills & Experience
- +3 years of experience as a ServiceNow Developer, Tooling Engineer, Technical Analyst, or similar role
- Strong experience with ServiceNow platform development and architecture in multi-module environments
- Solid hands-on experience with ITSM and ITOM modules
- Exposure to HRSD, CSM, or other ServiceNow modules is a plus
- Strong experience with system integrations and process automation
- Experience developing Web Service Integrations using REST and SOAP
- Experience integrating with Directory Services such as Active Directory, Azure AD, and LDAP
- Strong scripting and development skills using PowerShell, JavaScript, Python, SQL, XML, Terraform, and Ansible
- Experience with software development tools, IDEs, and source code repositories
- Knowledge of Kubernetes, Docker Swarm, AWS EKS, AKS, ServiceNow Orchestration, and container-based platforms
- Good understanding of ITIL processes and Service Management best practices
- Strong reporting and analytical skills
- ServiceNow Developer Certification is highly valued
- Fluent English is mandatory
- French is a plus
Location
Portugal – Full Remote
Why Empa‑T?
At Empa‑T, we value empathy, integrity, and collaboration.
You'll have the opportunity to work within a global and highly collaborative environment, supporting critical ServiceNow initiatives, automation programs, and enterprise-wide digital transformation projects. You'll work with modern technologies, international teams, and business-critical platforms that drive operational excellence.
🧡 Join a team where ServiceNow, Automation, and Innovation help shape the future of enterprise operations.