ServiceNow Manager

About the role

As part of the EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform. The manager is ultimately responsible for the success of a product or service and has content authority for the product backlog. You will be responsible for identifying customer needs, prioritizing features, and developing the product's vision and roadmap. You will have clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements.

Key responsibilities

• Define the actual work that will be accomplished and the features that will be built within each release
• Plan the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
• Groom existing product backlog with the business stakeholders
• Define, maintain and communicate product roadmap
• Determine customers' needs and desires by specifying the research needed to obtain information
• Recommend the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes
• Aid in determining cost model and forecasting volume
• Review service level performance for product and outline service improvement plan where necessary
• Outline operational requirements by scheduling and assigning employees; following up on work results
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

About you

• Overall 5-8 years of work experience
• Approximately 3 to 5 years of experience in a product manager or service owner role
• 2-5 years of ServiceNow product knowledge
• Excellent verbal and written communication skills
• Highly proficient presentation skills including use of PowerPoint
• A working knowledge of Agile Development / Extreme programming methods
• Effectively communicate with all levels of the organization globally
• Demonstrate analytical and problem solving skills
• Work on multiple overlapping projects
• ITIL Service Manager certification or equivalent work experience a plus

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Chance to work with a global leader in consulting services and innovative solutions
• Support, coaching and feedback from engaging colleagues
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

About us

As a global leader in assurance, tax, transaction and consulting services, EY is using the finance products, expertise and systems developed to build a better working world. EY has a culture that believes in giving you the training, opportunities and creative freedom to make things better. With a commitment to hiring and developing the most passionate people, EY aims to be the best employer. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.