ServiceNow Platform Architect (CTA + HRSD)

Role Description

• Senior ServiceNow Platform Architect responsible for end-to-end platform ownership.
• Drive platform architecture strategy, governance, and roadmap.
• Deliver scalable, secure, and business-aligned ServiceNow solutions.
• Strong expertise in:
  • HR Service Delivery (HRSD)
  • IT Service Management (ITSM)
  • Portal technologies
  • Enterprise integrations
• Engage with business leaders and executive stakeholders.

Key Responsibilities

• Own the ServiceNow platform strategy, architecture, governance, and roadmap.
• Lead solution architecture across:
  • HRSD
  • ITSM
  • Employee Center
  • Service Portal
  • UI Builder
• Design, implement, and govern enterprise integrations using:
  • REST APIs
  • SOAP APIs
  • IntegrationHub
  • MID Server
• Serve as a trusted technical advisor to business leaders and CXOs.
• Define architectural standards, governance, and best practices.
• Ensure platform performance, scalability, security, and reliability.
• Mentor architects and developers while driving technical excellence.

Core Technical Skills

• Strong expertise in:
  • ITSM (Incident, Problem, Change, Request Management)
  • HRSD (Case Management, Lifecycle Events, Employee Center)
• Hands-on experience with:
  • Service Portal
  • UI Builder
  • CMDB
  • CSDM
  • Flow Designer
  • JavaScript scripting
  • ACLs
  • Performance tuning
• Experience designing and implementing integrations using:
  • REST APIs
  • SOAP APIs
  • IntegrationHub
  • MID Server
  • SSO
  • LDAP
  • OAuth

Mandatory Certifications

• Certified Technical Architect (CTA) – Mandatory
• Certified Implementation Specialist – HRSD (CIS-HRSD) – Mandatory

Leadership Expectations

• Proven experience owning the ServiceNow platform end-to-end.
• Strong enterprise architecture and solution design mindset.
• Excellent communication and executive stakeholder management skills.
• Ability to drive strategic planning, governance, and roadmap execution.
• Experience mentoring technical teams and leading architectural decisions.

Success Measures

• Delivery of a scalable, secure, and stable ServiceNow platform.
• High stakeholder and business satisfaction.
• Strong platform governance with minimal technical debt.
• Successful delivery of HRSD and ITSM transformation initiatives.