ServiceNow Platform Architect

Do you want to shape how ServiceNow is used across the enterprise to drive transformation?

We are looking for a ServiceNow Platform Architect to join our CIT team in Warsaw. In this role, you will play a key part in shaping and governing the ServiceNow architecture in a greenfield environment, with direct influence on how the platform is designed, built and evolved across the organization.

You will design scalable cross-module solutions and drive standards, governance and best practices across the platform, ensuring a secure, compliant and future-ready setup in a regulated environment. You will work closely with the Platform Owner, Enterprise Architecture, Product Owner and key business stakeholders as part of a structured design authority, helping to build a strong and sustainable platform foundation in a complex enterprise landscape.

This role will also support the transformation from legacy service management and governance tooling into a standardized, scalable and future-ready ServiceNow platform model.

What You Will Do

• shape and assure the technical architecture of the ServiceNow platform, with a strong focus on stability, performance, security and maintainability

• ensure the ServiceNow platform architecture aligns with business strategy and supports secure, scalable and future-ready solutions

• define and maintain the technical architecture roadmap and provide architecture input into platform release planning

• identify opportunities to maximize value from ServiceNow investments and improve service delivery through automation and standardization

• define platform and data architecture standards, patterns and documentation, ensuring design consistency and data integrity across the platform

• guide teams through solution design, technical delivery and environment strategy, ensuring alignment with architectural standards

• enforce technical governance across the platform through defined standards, architecture reviews and design authority practices

• design cross-module solutions across ITSM, CMDB/CSDM, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end-to-end consistency and appropriate integration patterns

• define and drive the CMDB and service modelling strategy (CSDM) and provide architecture oversight for CMDB health and evolution

• act as a trusted advisor by translating business requirements into effective ServiceNow solutions and clearly communicating architectural decisions and trade-offs to technical and non-technical stakeholders

• drive solution direction in close collaboration with the Platform Owner and Enterprise Architecture, ensuring alignment with governance, security and overall platform strategy

• help ensure that legacy requirements are appropriately challenged and that the target platform evolves through standardization, simplification and scalable design principles

What You Bring

• bachelor’s degree in Computer Science, IT or a related field, or equivalent practical experience

• 8+ years of ServiceNow experience, including substantial architecture responsibility in complex enterprise environments

• strong experience designing ServiceNow solutions in organizations with demanding compliance, audit and governance requirements

• CSA certification is mandatory

• additional certifications such as CAD, CIS ITSM or other relevant CIS certifications are strongly preferred

• strong understanding of ServiceNow implementation strategies, architectural best practices and platform governance

• certifications such as CIS CSM, CIS GRC, CIS SecOps are preferred

• CTA or CMA certifications are a strong advantage

• experience with AI is a strong plus

• experience with Git is preferred

• proven ability to design secure and compliant integrations, as well as enterprise-scale workflows

• experience designing CMDB/CSDM models integrated with BMC Discovery in complex enterprise environments is preferred

• experience contributing to Design Authority reviews and ensuring alignment with enterprise architecture and platform strategy is a strong plus

• experience in highly regulated environments is preferred

• fluent English communication skills, written and spoken

• German language skills are preferred

What We Offer

• Hybrid model up to 40% working from home

• Private Medical care and life insurance

• Meal, transportation and electricity allowance

• Sport card

• Cinema tickets, Benefit System points

• Up to 20 days working from abroad / Day for U

• Access to technical and language learning platforms