ServiceNow Platform Owner
Team description:
We build and maintain the middleware systems that support Toyota’s digital systems and mobility solutions.
Our work supports multiple applications used for in‑car multimedia services, EV charging platforms, factory digitalization, data‑driven projects and online sales technologies.
By ensuring continuous service availability and integrating key tools, we enable teams across Europe to develop and operate digital solutions reliably.
Job Summary:
The ServiceNow Platform Owner is accountable for the strategy, governance, stability, and continuous evolution of the ServiceNow platform supporting NMSCs, EMCs, and overall TME. This role ensures the platform delivers reliable business value, adheres to enterprise standards, and enables scalable, secure service management capabilities across regions.
The Platform Owner acts as the single point of accountability for platform health, roadmap, demand prioritization, and stakeholder alignment.
Formal Role Details:
- Job Type: undefined time period contract
- Starting date: Position available since September 2026
- Location: Wrocław, Silver Tower Office Center
- Working Pattern: Hybrid - 2 to 3 days per week in the office, in line with the need
- Reporting line: MW manager / Team Lead
What we can offer you:
- Health insurance
- Sport card
- Lunch subsidy
- Car leasing
- Languages lessons
- Bonuses
Required Qualifications:
- Proven experience owning or managing enterprise IT platforms.
- Strong understanding of SDLC, ITSM, ITOM and platform governance models.
- Experience working in multi-regional or federated environments.
- Demonstrated ability to manage senior stakeholders and complex demand pipelines.
- Solid knowledge of Agile, DevOps, and ITIL practices.
- Experience with budget management and vendor governance.
Key Competencies
- Strategic thinking and platform mindset.
- Strong stakeholder engagement and influencing skills.
- Governance and decision-making rigor.
- Financial and commercial acumen.
- Continuous improvement orientation.
- Excellent communication (English) and cross-cultural collaboration.