ServiceNow Platform Support Developer

Key Responsibilities

• Develop, configure, and support ServiceNow applications and modules.

• Configure and maintain Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, and Catalog Items.

• Troubleshoot and resolve ServiceNow platform incidents, issues, and defects.

• Perform root cause analysis and implement permanent solutions.

• Support ServiceNow upgrades, patching, and platform maintenance activities.

• Develop and maintain integrations using REST, SOAP, IntegrationHub, and APIs.

• Create and maintain technical documentation and support materials.

• Participate in code reviews and follow ServiceNow development and coding best practices.

• Support production deployments, releases, and change implementation activities.

• Collaborate with business stakeholders, platform administrators, architects, and support teams to deliver platform enhancements.

Experience

5-8+ Years (including 5+ years of ServiceNow experience)

Required Skills

• Strong ServiceNow platform development experience.

• Strong knowledge of JavaScript, Glide API, and Script Includes.

• Hands-on experience with Flow Designer and IntegrationHub.

• Experience with Service Catalog and Request Management.

• Knowledge of Incident, Change, and Problem Management.

• Knowledge of Configuration Management Database (CMDB).

• Experience developing and supporting REST/SOAP integrations.

• Experience with Update Sets and Source Control.

• Strong troubleshooting, problem-solving, and root cause analysis skills.

Preferred Skills / Modules

• ITSM

• ITOM

• ITAM

Certification

• ServiceNow Certified System Administrator (CSA) – preferred.