ServiceNow Process Analyst
Summary
The ServiceNow Process Analyst gathers business requirements, designs request fulfillment workflows, and rationalizes service catalog offerings. They facilitate stakeholder workshops and create user stories and process documentation to support ServiceNow implementations.
RESPONSIBILITIES: Kforce has a client in NYC that is seeking a ServiceNow Process Analyst. Key Responsibilities: * Gather and document business requirements for new and existing service requests * Analyze and rationalize service catalog offerings to identify duplication and standardization opportunities * Facilitate workshops and discovery sessions with stakeholders * Design request fulfillment workflows and approval processes * Create user stories, process documentation, and functional require…