ServiceNow Product Owner (ITOM)
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Description
Key Responsibilities
Own and manage the ServiceNow product roadmap, with a primary focus on ITOM capabilities including Discovery, Service Mapping, Event Management, Cloud Management, and CMDB.
Partner with business and technical stakeholders to define product vision, objectives, and priorities.
Gather, analyze, and translate business requirements into actionable user stories, requirements, and acceptance criteria.
Prioritize and maintain the product backlog based on business value, risk, and strategic goals.
Act as the primary liaison between business stakeholders, ServiceNow platform teams, and implementation partners.
Lead workshops, stakeholder discussions, and roadmap planning sessions.
Ensure successful implementation and adoption of ServiceNow ITOM solutions and related platform enhancements.
Support UAT (User Acceptance Testing), release validation, and change management activities.
Promote platform best practices, governance standards, and continuous improvement initiatives.
Requirements
Required Skills & Experience
4+ years of hands-on experience as a ServiceNow Product Owner, Platform Owner, or Functional Lead.
Expertise in ServiceNow ITOM modules, including:
Discovery
Service Mapping
Event Management
CMDB
Cloud Discovery and Cloud Management
Proven experience defining product roadmaps and managing product backlogs in Agile environments.
Experience working with cross-functional teams, including architects, developers, operations teams, and business stakeholders.
Exceptional stakeholder management, communication, and presentation skills.
Strong analytical, problem-solving, and decision-making capabilities.
Preferred Skills
ServiceNow certifications such as:
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – Discovery
CIS – Service Mapping
Certified Application Developer (CAD)
Understanding of ServiceNow integrations, APIs, and automation capabilities.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Own and manage the ServiceNow product roadmap, with a primary focus on ITOM capabilities including Discovery, Service Mapping, Event Management, Cloud Management, and CMDB.
Partner with business and technical stakeholders to define product vision, objectives, and priorities.
Gather, analyze, and translate business requirements into actionable user stories, requirements, and acceptance criteria.
Prioritize and maintain the product backlog based on business value, risk, and strategic goals.
Act as the primary liaison between business stakeholders, ServiceNow platform teams, and implementation partners.
Lead workshops, stakeholder discussions, and roadmap planning sessions.
Ensure successful implementation and adoption of ServiceNow ITOM solutions and related platform enhancements.
Support UAT (User Acceptance Testing), release validation, and change management activities.
Promote platform best practices, governance standards, and continuous improvement initiatives.
Requirements
Required Skills & Experience
4+ years of hands-on experience as a ServiceNow Product Owner, Platform Owner, or Functional Lead.
Expertise in ServiceNow ITOM modules, including:
Discovery
Service Mapping
Event Management
CMDB
Cloud Discovery and Cloud Management
Proven experience defining product roadmaps and managing product backlogs in Agile environments.
Experience working with cross-functional teams, including architects, developers, operations teams, and business stakeholders.
Exceptional stakeholder management, communication, and presentation skills.
Strong analytical, problem-solving, and decision-making capabilities.
Preferred Skills
ServiceNow certifications such as:
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – Discovery
CIS – Service Mapping
Certified Application Developer (CAD)
Understanding of ServiceNow integrations, APIs, and automation capabilities.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
