ServiceNow QA Manager

Job Summary

We are looking for an experienced ServiceNow QA Manager to lead quality assurance strategy, testing execution, and continuous improvement for ServiceNow platform implementations. The ideal candidate will manage QA teams, define test frameworks, and ensure high-quality delivery across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom applications.

Required Skills & Qualifications

• Strong hands-on experience with ServiceNow platform testing

• In-depth knowledge of ServiceNow modules: ITSM, CMDB, ITOM, HRSD, CSM

• Experience with ServiceNow Automated Test Framework (ATF)

• Expertise in test management tools (e.g., ADO, Jira, TestRail, ALM)

• Solid understanding of Agile/Scrum and DevOps QA practices

• Experience testing integrations (REST/SOAP APIs, third-party systems)

• Strong leadership, stakeholder communication, and team management skills

• Excellent analytical, problem-solving, and documentation abilities