ServiceNow Senior Developer

About the role

EY GDS is seeking an experienced ServiceNow Senior Consultant / Developer to join our growing ServiceNow practice. This role is ideal for a hands-on professional who can design, develop, and implement ServiceNow solutions while collaborating with global teams and client stakeholders to deliver business value and technical excellence.

Key responsibilities

• Design, configure, and develop ServiceNow solutions across various modules including ITSM, ITOM, CSM, HRSD, IRM/GRC, and SPM.

• Translate business requirements into scalable technical solutions and platform designs.

• Develop and maintain ServiceNow applications, integrations, workflows, catalogs, portals, and automations.

• Build integrations using REST, SOAP, IntegrationHub, and other APIs.

• Participate in requirements gathering, solution workshops, and design discussions.

• Perform unit testing, code reviews, troubleshooting, and production support activities.

• Ensure adherence to ServiceNow development standards, best practices, and governance requirements.

• Lead development workstreams and mentor junior developers and consultants.

• Support estimation, solutioning, and proposal activities for new opportunities.

About you

• 5+ years of overall IT experience.

• 3+ years of hands-on ServiceNow development and implementation experience.

• Strong proficiency in JavaScript and ServiceNow scripting.

• Experience with Flow Designer, Service Catalog, IntegrationHub, Reports, and Dashboards.

• Experience implementing one or more ServiceNow products such as ITSM, ITOM, CSM, HRSD, IRM/GRC, or SPM.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and stakeholder management skills.

• Experience working in Agile delivery environments.

• Preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS), or ITIL Foundation Certification.

• Preferred: Experience leading developers or technical workstreams.

About us

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Benefits

• Work on global ServiceNow transformation programs.

• Collaborate with experienced architects and consultants.

• Gain exposure to leading organizations across industries.

• Access to continuous learning, certification support, and career growth opportunities.