ServiceNow Software Engineer

Salary: $5,000 – $7,000 per month

Job Requirements

We are seeking technically proficient Software Engineers with 3 to 5 years of experience in designing and implementing enterprise-grade ServiceNow solutions. The candidate will have strong hands-on expertise in platform configuration, workflow development, and systems integration, with a proven ability to deliver scalable and maintainable solutions.

Key Responsibilities:

• Development, Design and Implementation of ServiceNow modules including Stategic Portfolio Management, (ITBM), ITSM, FSM (Field Service), and CSM (Customer Service)

• Develop and maintain custom workflows, business rules, scripts, etc.

• Lead technical discussions and translate functional requirements into technical designs

• System upgrades, patch management, and ensure optimal performance and availability

• Implement ITIL-aligned processes: Incident, Problem, Change, Request, CMDB

• Create real-time dashboards, performance analytics, and operational reports

• Provide code reviews, mentor junior developers, and enforce development best practices
  
  

Candidate Profile

• Bachelor’s degree or equivalent in a relevant technology discipline.

• 3 years of experience in enterprise IT operations, with specific focus on service delivery.

• Hands-on involvement in managing or rolling out ITSM tools.

• Well-versed in policy frameworks and internal control mechanisms for managing IT services and resources.

• Strong communication and stakeholder engagement skills to ensure consistent delivery and user alignment.

Technical Skills:

ServiceNow Modules:

• ITBM: PPM, Demand, Financials, Resource & Timecard, Investment Funding

• ITSM: Incident, Problem, Change, Request Fulfilment, Configuration Management

• FSM: Work Orders, Tasks Scheduling, Inventory

• CSM: Case Management, Knowledge Base, B2B/B2C Portals

• HRSD: Employee Center, Issue Resolution, Case Management

• WSD: Workplace Service Delivery, Concierge, Space Management

• IRM: Compliance Management, Operational Risk, Monitoring

Certifications:

• ServiceNow Certified Implementation Specialist – FSM, ITSM, APM, HR

• ServiceNow Certified System Administrator

• ServiceNow Certified Application Developer (CAD)

• Certified Scrum Master (CSM), Professional Scrum Master I (PSM I)

Preferred:

• Familiarity with ITIL concepts or equivalent frameworks in service management.

• Prior experience supporting IT operations in government installations.