ServiceNow Solution Architect
About MBRDI
Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.
ServiceNow Senior Architect – Job Description
- Lead the end-to-end architecture, design, and governance of the ServiceNow platform across Customer Instances (dealers/external partners) and Enterprise Instances (internal business units, applications, assets, workflows).
- Own the CMDB strategy, data models, service mapping, integrations, and configuration governance to ensure accuracy, compliance, and platform health.
- Drive technical leadership for all DevOps activities, including CI/CD pipelines, automated deployments, versioning, and best-practice development standards.
- Evaluate, refine, and steer new demands and enhancement requests, ensuring alignment with enterprise architecture, security policies, and platform roadmap.
- Provide architectural oversight for modules such as ITSM, ITOM, ITAM, SecOps, CSM, and custom applications.
- Lead solution design for onboarding new applications, teams, and customers onto the ServiceNow platform with scalable, reusable frameworks.
- Collaborate with cross-functional teams (IT, Security, Business, Platform Operations) to deliver robust workflows, integrations, and service automations.
- Ensure performance, availability, and reliability of both customer and enterprise ServiceNow instances.
- Define coding standards, review technical designs, and guide development teams on platform best practices and architectural patterns.
- Drive continuous improvement of the platform including upgrades, patching strategy, health checks, and technical debt reduction.
- Act as the primary technical advisor to leadership, translating business needs into scalable architecture solutions.
- Partner with vendors/partners to align on design standards, delivery quality, and future expansion needs.
- Mentor internal teams, build capability, and ensure strong knowledge management and documentation discipline.