ServiceNow Technical Architect

Owns technical design integrity for the squads build, ensuring every change is consistent with Centrica’s CSDM model, integration standards and upgrade path. This is a broad platform-architecture role rather than a domain specialism — it covers Core Platform, ITSM and SPM, where the architectural demands are generalist rather than product-specific.

Key responsibilities

• Own design review and technical sign-off for all squad deliverables
• Maintain alignment to Centrica’s CSDM data model and enterprise data standards
• Design and govern integration patterns via Integration Hub and related APIs
• Assess upgrade impact and platform performance implications of proposed changes
• Mentor developers and testers on platform standards and technical best practice
• Own the squad’s technical debt register and remediation plan
• Represent the squad at architecture review boards and cross-squad design forums
• Maintain technical documentation and design decisions for audit and handover purposes

Required skills & experience

• ServiceNow Certified System Administrator (CSA)
• At least one relevant Certified Implementation Specialist (CIS) qualification, e.g. CIS-ITSM
• Strong enterprise platform architecture background, ideally including CMDB/CSDM design
• Proven integration architecture experience (REST/SOAP, Integration Hub, MID Server)
• Track record of technical design leadership on enterprise ServiceNow programmes
• Ability to explain architectural trade-offs to non-technical stakeholders
• Experience mentoring developers and reviewing code/configuration against platform standards

Desirable

• CIS-Discovery or CIS-Event Management, as useful cross-cover for ITOM
• Experience of multi-vendor delivery models (blended Accenture/GCC/permanent teams)