ServiceNow Technical Architect – ITAM
Posted Updated
Summary
Lead the design and implementation of a ServiceNow IT Asset Management (ITAM) ecosystem: define high/low-level architectures, keep the CMDB as the source of truth, and build integrations across ITAM, ITOM, and ITSM modules. Daily work spans JavaScript/Glide API development, governance, stakeholder alignment, and mentoring developers to ITIL standards.
Summary
We are seeking an experienced ServiceNow Technical Architect to lead the strategic design and implementation of our IT Asset Management (ITAM) ecosystem. In this pivotal role, you will bridge the gap between complex business requirements and robust technical solutions, ensuring our ServiceNow platform drives operational excellence. The ideal candidate will possess deep expertise in ServiceNow architecture, specifically within the domains of ITAM, ITOM, and ITSM, while guiding cross-functional teams to deliver scalable, secure, and high-performance systems that align with global ITIL standards.
Responsibilities
- Architect and define high-level and low-level designs for ServiceNow solutions, focusing on IT Asset Management, Configuration Management Database (CMDB) integrity, and IT Operations Management (ITOM) integrations.
- Lead the technical implementation of ServiceNow modules including ITAM, Service Asset Management (SAM), and ITSM, ensuring alignment with organizational goals and industry best practices.
- Develop and maintain complex integrations using JavaScript, Glide APIs, and standard ServiceNow integration frameworks to connect with external enterprise systems.
- Serve as the primary technical authority for ServiceNow Technical Architecture, providing guidance on solution design, security, and performance optimization.
- Collaborate with key stakeholders to gather requirements, translate business needs into technical specifications, and manage expectations throughout the project lifecycle.
- Ensure the CMDB serves as the single source of truth by establishing governance models and automated reconciliation processes.
- Drive the adoption of ServiceNow best practices, including CIS benchmarks and CTA standards, to enhance system reliability and security.
- Mentor development teams, conduct code reviews, and enforce coding standards to maintain high-quality deliverables.
Requirements
Requirements:
- Minimum of 8 years of professional experience within the IT Services sector, with a significant portion dedicated to ServiceNow technical roles.
- Proven expertise in ServiceNow ITAM, ITOM, and ITSM modules, with a strong focus on technical architecture and solution design.
- Advanced proficiency in JavaScript and ServiceNow-specific scripting languages, including a deep understanding of Glide APIs for custom development.
- Demonstrated experience in designing and implementing complex system integrations and data synchronization strategies.
- Strong background in Configuration Management Database (CMDB) modeling, data governance, and asset lifecycle management.
- Solid understanding of ITIL frameworks and their application within ServiceNow environments.
- Exceptional stakeholder management skills, with the ability to communicate technical concepts to both technical and non-technical audiences.
- Experience with High-Level Design (HLD) and Low-Level Design (LLD) documentation for enterprise-scale implementations.
- Familiarity with ServiceNow CIS (Cloud Infrastructure Security) and CTA (Cloud Technology Architecture) standards is highly desirable.