ServiceNow Technical Consultant

As a ServiceNow Technical Consultant at Devoteam, you design, configure, and implement ServiceNow
solutions that translate business requirements into robust, scalable technical configurations. You apply
ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization
is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks,
dependencies, and improvement opportunities within your scope of work.
At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant
receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise,
and fast-track learning.

Responsibilities
● Design, configure, and implement ServiceNow solutions according to business and functional
requirements
● Translate business needs into scalable technical configurations and detailed technical designs
● Customize the platform when required, following ServiceNow best practices and coding
standards
● Develop integrations with third-party systems (REST, SOAP, file-based transfers)
● Deliver well-documented, thoroughly tested customizations, including unit testing and
structured testing approaches
● Mentor and guide junior team members on both technical and functional topics
● Proactively identify risks, dependencies, or improvement opportunities within your scope of
work
● Support platform upgrades and ongoing application maintenance

Requirements / Qualifications
● 3+ years of hands-on experience in ServiceNow configuration and development
● Strong understanding of ServiceNow administration, App Engine, and customization practices
● Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies
● Proven experience in unit testing and awareness of structured testing approaches
● Comfortable with both "out-of-the-box" implementations and tailored customizations
● Fluent in Dutch and/or French, plus English; strong communication skills with technical and non-
technical stakeholders
● ServiceNow Certified System Administrator (CSA) required

Mindset & Work Ethic
● Customer-oriented and quality-driven
● Autonomous with a proactive mindset
● Agile, adaptable, and collaborative

Nice to Have
● Experience with Service Portal, Employee Center, and Agent Workspace
● ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
● Experience in greenfield implementations (from scratch)
● Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka)
● Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus,
provided it can be demonstrated with concrete examples

What We Offer

• A challenging and varied role within Devoteam.

• A competitive salary package including company car, net allowances, meal vouchers, and group insurance.

• Continuous learning opportunities: certifications, training budgets, conferences, and internal knowledge-sharing.

• A hybrid work model with modern, inspiring office spaces designed for collaboration.

• A culture that values innovation, autonomy, and personal growth.