ServiceNow Technical Consultant
Summary
Consultant implements and optimizes ServiceNow’s IT Operations Management (ITOM) and Total Performance Service Management (TPSM) platforms for enterprise clients, aligning with ITIL best practices.
Run Stronger. Evolve Faster. Perform Smarter with NRI
Ready to shape what’s next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia’s leading organisations.
Our Managed Services team ensures businesses operate at peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.
As a ServiceNow TPSM Consultant you will be someone who can join any environment and establish yourself as a subject matter expert as well as a trusted advisor. You will gain experience working in challenging environments with intelligent, like-minded professionals. The ServiceNow TPSM Consultant will be leveraged and support a named number of NRI-ANZ Customers.
What we’re looking for
Strong understanding of ServiceNow TPSM platform and its features and functionality
Strong understanding of ServiceNow ITOM\AIOps its features and functionality
Knowledge of the ServiceNow TPSM scripting languages.
Experience with ServiceNow TPSM configuration, customization, and administration
Familiarity with ServiceNow TPSM data models and related features, such as tables, fields, forms, and business rules.
Knowledge of ServiceNow TPSM security model and best practices for security implementation
Understanding of IT service management (ITSM) best practices and industry standards (e.g. ITIL)
Ability to troubleshoot and resolve technical issues related to ServiceNow TPSM
Knowledge of integrations with other IT systems and tools
Strong communication and collaboration skills to work with various teams and stakeholders
This is an excellent opportunity to join a high-performing team delivering meaningful enterprise outcomes within a complex and modern technical environment.
Take the next step with us. Apply now and make a real impact.
Your skills. Our impact. Together unstoppable. At NRI, you’ll work on meaningful projects, tackle complex challenges, and see the tangible difference your expertise makes. We value diverse experiences and perspectives, creating an inclusive, collaborative, and high-performing workplace.
NRI Australia & New Zealand is committed to building a culturally diverse and inclusive workplace and strongly encourages applications regardless of gender, age, ethnicity, sexual orientation, or disability.